Policies on shipping, returns and exchanges

All of Oxbow’s jewelry is designed and fabricated by hand in our Denver studio.  Almost everything is made to order for you.  Please allow up to two weeks for your custom pieces to ship and know that we are thankful for your patience and for supporting local artists. 

 

Returns:

If you are unsatisfied with your jewelry, Oxbow will accept items to exchange for up 20 days after you receive it.  Customers are responsible for return shipments.   We always recommend tracking jewelry in the mail. Please allow up to two weeks for processing.

For all returns you will be refunded for the product, but not the shipping.  The customer is also responsible for the return shipping costs to Oxbow, as well as an $9 restocking fee.  For domestic orders, Oxbow will provide a shipping label.  For international orders, the customer is responsible for shipping both ways. 

To return your item for a refund, click here

All Fine Jewelry is made to order. These pieces are crafted from start to finish just for you. For this reason, we are unable to accept returns on fine jewelry.


Sizes & Exchanges:

We appreciate you shopping online,  and understand without trying items on, sometimes the size doesn’t quite work.  We are happy to accept size exchanges, and there will be a $19 fee that covers shipping and the size exchange. Exchanges may take up to 3 weeks due to limited stock.

 

To start your return or exchange click here

  

Shipping:

Domestic orders will standard ship USPS first class mail.  You may upgrade the shipping at checkout.

You will receive and email with your tracking information.  We will confirm that your package is delivered, but Oxbow can not be responsible for lost, misplaced or stolen packages.  

Shipping insurance is available by adding Route Shipping Protection at check out. 

 

International Shipping:

 Please be familiar with your customs policies.  They vary by country and it is the responsibility of the customer to account for them. They may include charges for important taxes & delivery fees.  Please contact your customs office with questions.

 

Repairs:

All of our jewelry is handmade.  If there is a defect in your order, it is human error and we are so sorry! We’re happy to fix it within the first 30 days of purchase.  Please contact hello@oxbow-designs.com, and we’ll make it right.