Policies on shipping, returns and exchanges
All of Oxbow’s jewelry is designed and fabricated by hand in my Denver studio. Almost everything is made to order for you. Please allow up to two weeks for your custom pieces to ship and know that I am thankful for your patience and for supporting artists!
If you are unsatisfied with your jewelry, Oxbow will accept items to exchange for up 20 days after you receive it. Returned jewelry must be unworn and returned in its original packaging. I always recommend tracking jewelry in the mail. Please allow up to two weeks for processing.
After I receive your jewelry, you will be refunded for your items less shipments and a $9 restocking fee. For domestic orders, Oxbow will provide a shipping label. For international orders, the customer is responsible for shipping both ways.
To return your item for a refund, click here
All fine Jewelry is made to order. These pieces are crafted from start to finish just for you. For this reason, we are unable to accept returns on fine jewelry.
Sizes & Exchanges:
I appreciate you shopping online, and understand without trying items on, sometimes the size doesn’t quite work. I am happy to accept size exchanges, and there is a $19 fee that covers shipping and the size exchange. Exchanges may take up to 3 weeks due to limited stock.
Domestic orders will standard ship USPS first class mail. You may upgrade the shipping at checkout.
You will receive and email with your tracking information. Oxbow can not be responsible for lost, misplaced or stolen packages.
Shipping insurance is available by adding Route Shipping Protection at check out. I highly recommend insuring jewelry in the mail.
Please be familiar with your customs policies. Oxbow is not responsible for covering import fees and duties. They vary by country and it is the responsibility of the customer to account for them. They may include charges for important taxes & delivery fees. Please contact your customs office with questions.
All of my jewelry is handmade. If there is a defect in your order, it is human error and I am so sorry. I am happy to fix it within the first 30 days of purchase. Please contact firstname.lastname@example.org, and I’ll make it right.